New Technology, Old Fashioned Service
Customer Support Help Desk
Help Desk News and Updates: April 2008
Monday, April 28, 2008
Phoenix Issue Resolved
This just in from McKesson:
"The clearinghouse has remedied an issue reported earlier today that was causing PHX dial-up customers to receive a "password required for [client ID]" error when trying to transmit claims or receive reports. We have successfully tested the resolution and believe this issue to be closed. Thank you for your patience as we worked to resolve the issue."
"The clearinghouse has remedied an issue reported earlier today that was causing PHX dial-up customers to receive a "password required for [client ID]" error when trying to transmit claims or receive reports. We have successfully tested the resolution and believe this issue to be closed. Thank you for your patience as we worked to resolve the issue."
Important Announcement for Phoenix Users
This message came in today from McKesson:
"We have been made aware that when PHX customers try to transmit claims or receive reports they get the following error: "password required for [client
ID]". We are working to resolve this as a Priority 1 issue. We will
send out an updated message when the issue has been resolved. We apologize
for any inconvenience."
"We have been made aware that when PHX customers try to transmit claims or receive reports they get the following error: "password required for [client
ID]". We are working to resolve this as a Priority 1 issue. We will
send out an updated message when the issue has been resolved. We apologize
for any inconvenience."
Thursday, April 24, 2008
NPI News
Effective with claims received on or after May 22, 2008, Medicare will not pay for claims where the NPI is not provided in the Secondary Provider ID fields when a Secondary Provider is included on the claim. Secondary Providers include Ordering, Referring, Attending, Operating, Other, and Service Facility.
If an NPI from the Ordering, Referring, Attending, Operating, Other, Service Facility or Purchased Service provider cannot be obtained, CMS has instructed that you may report your own name and NPI in the claims Ordering/Referring/Attending/Operating/Other/Service Facility or Purchased Service Provider fields.
These fields are located in boxes 17 and 32 on the CMS 1500 and can be updated in Lytec under the Addresses record of the Provider. Click on the Insurance Code tab and insert the NPI number in the appropriate field.
If you have any questions about where this information needs to go, don't hesitate to call us.
If an NPI from the Ordering, Referring, Attending, Operating, Other, Service Facility or Purchased Service provider cannot be obtained, CMS has instructed that you may report your own name and NPI in the claims Ordering/Referring/Attending/Operating/Other/Service Facility or Purchased Service Provider fields.
These fields are located in boxes 17 and 32 on the CMS 1500 and can be updated in Lytec under the Addresses record of the Provider. Click on the Insurance Code tab and insert the NPI number in the appropriate field.
If you have any questions about where this information needs to go, don't hesitate to call us.
Lytec 2008 SP-1 Now in Testing
McKesson Corporation is now testing Lytec 2008 Service Pack 1. If you would like to help test this early ("beta") version, please contact us. We are looking for multiple-physician practices that do a large amount of billing and/or scheduling. Please call us at 877-450-4029 if you would like to participate.
