Message from McKesson for Phoenix and Claims Manager Clients
NOTICE: MedAvant Downtime Scheduled to Begin Friday, May 23
Beginning Friday, May 23 at 3:00 p.m. EDT, MedAvant will have a scheduled processing downtime in order to relocate its processing systems to a new data center. At 3:05 p.m. EDT, Internet connections and connections to partner networks will be placed in a down state at MedAvant's data center. The downtime will disable MedAvant's portal and all IP-based communication systems. Portal users will receive a "page cannot be found" message, and RT B2B users will receive a "connection refused" message. According to MedAvant, all systems will be back online and available to customers by Tuesday, May 27, at 5:00 a.m. EDT.
The MedAvant data center outage will impact both Phoenix dial-up and Phoenix broadband customers during the scheduled outage (May 23 at 3:00 p.m. EDT until May 27 at 5:00 a.m. EDT).
MedAvant will accept batch claim submission files until 3:00 p.m. EDT on May 23, at which time the MedAvant front-end communication servers will be taken offline. Claims received on Friday will be delivered to payers on Tuesday, May 27. REC reports for claims received on Friday will be available beginning Wednesday, May 28, at 5:00 a.m. EDT.
MedAvant advises that customers should not attempt to submit claims or access its portal during the planned downtime.
Beginning Friday, May 23 at 3:00 p.m. EDT, MedAvant will have a scheduled processing downtime in order to relocate its processing systems to a new data center. At 3:05 p.m. EDT, Internet connections and connections to partner networks will be placed in a down state at MedAvant's data center. The downtime will disable MedAvant's portal and all IP-based communication systems. Portal users will receive a "page cannot be found" message, and RT B2B users will receive a "connection refused" message. According to MedAvant, all systems will be back online and available to customers by Tuesday, May 27, at 5:00 a.m. EDT.
The MedAvant data center outage will impact both Phoenix dial-up and Phoenix broadband customers during the scheduled outage (May 23 at 3:00 p.m. EDT until May 27 at 5:00 a.m. EDT).
MedAvant will accept batch claim submission files until 3:00 p.m. EDT on May 23, at which time the MedAvant front-end communication servers will be taken offline. Claims received on Friday will be delivered to payers on Tuesday, May 27. REC reports for claims received on Friday will be available beginning Wednesday, May 28, at 5:00 a.m. EDT.
MedAvant advises that customers should not attempt to submit claims or access its portal during the planned downtime.
posted by Steve @ 9:54 AM
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