Healthcare News and Updates: Important Notice to Phoenix/MedAvant Clients

Dabbs Computer Consultants, LLC has been supporting the medical field for over 12 years. Whether you are interested in Medical Billing Software or Electronic Medical Records (EMR), we are your one source for IT solutions.

Wednesday, March 12, 2008

Important Notice to Phoenix/MedAvant Clients

We have received a notice from McKesson/Lytec/MedAvant that they are experiencing problems with Blue Cross/Blue Shield claims today, March 12, 2008. The notice included the following:

We are seeing an extremely high clearinghouse reject on BS032 claims today. The error message says "BILLING PROVIDER PRIMARY IDENTIFICATION NUMBER IS MISSING OR INVALID."

It appears that the only claims that are getting through are the ones where the customer failed to input their NPI.
Do NOT take the NPI out. To do so would mean that other claims would get rejected.
Clearinghouse management has already been informed of the issue. We expect to have the problem resolved soon.
Reprocessing information is not available at this time. The clearinghouse tries to do this whenever possible but there are sometimes special circumstances that prohibit this. I will let you know as soon as more information becomes available.

Dabbs Computer will post an update on this page as soon as more information is available. Please check back soon.